Project Overview

As one of the most recognized healthcare providers in the world, Kaiser Permanente consistently introduces game-changing concepts to the realm of healthcare. But how do you make any and every member of the organization feel like an empowered innovator? More importantly, how can a 20,000-plus person organization easily and organically improve its process with every project? Finally, how can members of the organization contribute to the next wave of innovation without sacrificing their day-to-day functional roles?

In this project, we developed a digital tool that can easily distribute to all members of the organization, empowering every person to tap into the design process to contribute to the next wave of game-changing projects.

By embracing the idea that all people are naturally creative and tend toward collaboration, we conceived, designed, and developed a companion tool that acts as shepherd for both designers and non-designers alike to easily connect and produce meaningful concepts that add significant value to the organization and the consequent world. All this, while continuing to perform at a high level in their designated functional roles.

Project Details

The i60 iPad app is designed to shepherd you and your team through the design process. Think of it as a virtual facilitator that guides you through workshop sessions and helps achieve goals.

If you're a project manager, the app also helps you create a balanced team using people's problem solving tendencies as quantified by the Basadur creativity profile as well as their domain expertise.

As a team member using the app, you can quickly visualize all the projects you have going on, what stage they are in through a beautiful background visualization and who your other team members are. Each project is organized into a collection of workshop activities over a period of 60 days covering the definition of a project brief, conducting primary research, brainstorming testing prototypes and everything in between.

When you open up an activity during a team meeting, the app guides you through setting up the space needed, and then guides you one step at a time through it. For e.g., if you are planning a research study session, it guides you through defining research goals, creating a discussion guide and provides tips on how to conduct qualitative interviews. At any stage in the activity, you can document any diagrams, notes or photos of post-it walls for easy reference later on.

The tool is designed to be collaborative from the outset. Even remote team members can participate in the sessions using the interactive discussion board.