After successfully leveraging Microfluidic Modulation Spectroscopy (MMS) technology for over half a decade, Redshift was looking to create a new generation of laboratory instruments that were able to push the envelope on what was possible in terms of biomolecule characterization. Designing a system with a smaller sample volume and easier throughput with a fully integrated computing platform at its core would make this technology useful in academia and pharma labs alike, helping scientists discover new applications for the technology.

We initiated the design process by conducting preliminary research to gather insights on the proposed platform, followed by a comprehensive evaluation of the entire user experience. This process informed the development of the platform's information architecture, leading to a prototype of the optimal user interface. Aurora offers a compact footprint by incorporating all elements and a full-size touchscreen into a streamlined, integrated instrument.

Aurora is revolutionizing the MMS workflow with an easy-to-use, compact, benchtop instrument. This innovative package allows industry and academia labs to work with smaller sample volumes, enabling them to push the boundaries of structural characterizations for biomolecules. With Aurora, researchers can achieve more advanced and precise analyses with reduced sample requirements, opening up new possibilities for studying the intricacies of biomolecular structures.

Throughout this project, we encountered and overcame many challenges for the end user. The following are just a few examples that required our expertise in industrial design, mechanical engineering, user experience design, and ergonomics.

COMPONENT CONFIGURATIONS

An internal component originally required access to the top and bottom of the device. This created ergonomic pain points for users. We identified two primary user flows accessing this component:

Scientist - Everyday use.

Scientists primarily interact with the inside of the device by inserting/removing well plates. The supporting mechanical components for well plates were constrained to the bottom of the device and difficult to access quickly.

Maintenance and Repairs - Every 6-8 weeks.

Technicians interact with the laser and electrical components—all originally oriented on top of the device. This original layout required users to access the device from above because there was no visibility when facing the instrument.

We mapped each user's journey, ideated new component configurations in CAD, created physical prototypes, and tested them with users.

In the end, we were able to simplify access for both users, orienting all functions of everyday use and maintenance to the front of the device. We reoriented the flow cell so it could be accessed and removed from the front. A stronger, more ergonomic handle now aids in its removal and replacement. A sliding front panel provides convenient daily access for scientists, offering mechanical simplicity without buttons, doors, or locks. This design allows for easy pipetting and quick well plate insertion, minimizing fuss and mess.

SEAMLESS USER EXPERIENCE

Aurora is a technical instrument and the software it uses is dense. Our goal was to make this software accessible to users of all skill levels and effectively lower the expertise threshold required to operate Aurora.

Streamlined Data Input

Users have to specify 96 samples per measurement, so we had to define a system to group sample parameters and streamline the data input process. The user interface is based on a touch panel, and we built an on-screen keyboard that minimizes the need for typing when specifying the 96 samples.

Easy Operation

Crucially, we ensured that the sample workflow was as simple as possible before, during, and after the measurement process. The large plate layout map and sliding front panel allow for easy pipetting guidance and well plate insertion. When paired with illustrative on-screen instructions on the full-size, high-definition display, we minimize the user's cognitive load and reduce errors in the lab.

Confirmation & Cohesion

Finally, to guide users along the process from a distance in the lab, we integrated an LED strip surrounding the front panel of the instrument. We defined the principles of LED light feedback at key moments in the experience, amplifying the interplay between industrial design, user interface design, and digital platform design.