2011 C77DA

Service Design

Damian Kernahan

Owner and Managing Partner at Proto Partners

Damian is an authority on Customer Experience Management, Service Design and Service Innovation. He has written extensively for Fast Thinking magazine, is the founding Chairman of the Australian Service Design Network and helped pioneer the introduction of Service Design to Australian business in 2008, opening Australia’s first focused Service Design firm. He has worked across Australia and the USA in senior marketing and management roles, and brings a unique perspective to Service Design by combining his MBA studies, his marketing services experience and a deep passion in the power of design to help organizations create outstanding service experiences.