As one of the most recognized healthcare providers in the world, Kaiser Permanente consistently introduces game-changing concepts to the realm of healthcare. But how do you make any and every member of the organization feel like an empowered innovator? More importantly, how can a 20,000-plus person organization easily and organically improve its process with every project? Finally, how can members of the organization contribute to the next wave of innovation without sacrificing their day-to-day functional roles?
In this project, we developed a digital tool that can easily distribute to all members of the organization, empowering every person to tap into the design process to contribute to the next wave of game-changing projects.
By embracing the idea that all people are naturally creative and tend toward collaboration, we conceived, designed, and developed a companion tool that acts as shepherd for both designers and non-designers alike to easily connect and produce meaningful concepts that add significant value to the organization and the consequent world. All this, while continuing to perform at a high level in their designated functional roles.
The i60 iPad app is designed to shepherd you and your team through the design process. Think of it as a virtual facilitator that guides you through workshop sessions and helps achieve goals.
If you're a project manager, the app also helps you create a balanced team using people's problem solving tendencies as quantified by the Basadur creativity profile as well as their domain expertise.
As a team member using the app, you can quickly visualize all the projects you have going on, what stage they are in through a beautiful background visualization and who your other team members are. Each project is organized into a collection of workshop activities over a period of 60 days covering the definition of a project brief, conducting primary research, brainstorming testing prototypes and everything in between.
When you open up an activity during a team meeting, the app guides you through setting up the space needed, and then guides you one step at a time through it. For e.g., if you are planning a research study session, it guides you through defining research goals, creating a discussion guide and provides tips on how to conduct qualitative interviews. At any stage in the activity, you can document any diagrams, notes or photos of post-it walls for easy reference later on.
The tool is designed to be collaborative from the outset. Even remote team members can participate in the sessions using the interactive discussion board.
Really good teaching tool
We thought it was a really good tool to teach non-designers about design thinking while you're actually working on a project.
What we really liked about this is it goes end to end- from balancing team composition to setting up expectations about each phase of the design process.