Service Design

All projects entailing the organization of communication, transactions, end-users, infrastructure, institutions and organizational systems for greater efficiency and ease of use. Examples include: distribution or delivery systems, ways of connecting people or enabling transactions, funding platforms, web-based communities, etc.

2019 Service Design Jury

  • Jury Captain

    Bo Ren

    Director of Product, Bravely

    Bo is a product leader, writer, and angel investor. She is currently director of product at Bravely, building a human-centric and behavioral-driven platform that helps people find meaning in their professional lives. At Tumblr she redesigned the core creative tools, and at Facebook launched Facebook Notes and Instagram monetization tools. She has helped organizations scale from series A to IPO at Sunrun and Opower. She writes and speaks about product management, liberal arts thinking, and diversity and inclusion. Her work has been published in the Atlantic, New York Times, and Fast Company. She is passionate about leveraging her product background to help founders as an investor and product advisor. She tweets at @bosefina and writes on Medium.

  • Jury Member

    Chiara Cacciani

    Product Manager, Facebook

    Chiara has been working as a product manager for the past 5 years but she’s a service designer by training. She currently leads two teams at Workplace by Facebook (Facebook’s internal communication platform for companies). Like most PMs she has quite a diverse background: before Facebook she was a service design consultant, a pricing marketeer and a tutor at the University of Bologna (Engineering). She also designs and produces her own clothes in her spare time.

    Chiara holds a BA in Communication Design and a MSc in Product Service System Design both from Politecnico di Milano. She’s fluent in Italian, English and Spanish.

  • Jury Member

    Dan Wu

    Data + AI Ethics

    Dan Wu is a privacy lawyer with a JD and PhD from Harvard. TechCrunch, The Multifamily Executive, Hackernoon, Columbia Public Policy Review, and Shareable have featured his research on how technology and law can advance affordable housing and transit. He works on data ethics and product at a leading data governance startup.

  • Jury Member

    Stacy La

    Design Consultant, Resolve to Save Lives

    Stacy was previously the Director of Design at Clover Health, where she led the design team's vision, strategy, and direction. As an early employee, she helped scale the company from 4 employees to 500+ in 4 years. Prior to Clover, she was a Design Lead at Yammer (acquired by Microsoft) and has designed for Fortune 500 companies including Facebook, Google, and Intuit.
    She is currently consulting at Resolve to Save Lives, a global health initiative based in New York.

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