Service Design

All projects entailing the organization of end-users, communication, transactions, infrastructure, institutions and organizational systems. Examples include: distribution or delivery systems, ways of connecting people or enabling transactions, funding platforms, web-based communities, etc.

2017 Service Design Jury

  • Jury Captain

    Sarah Drummond

    Co-founder, Snook

    Sarah is the Co-founder and managing Director of Snook, an award winning design consultancy working at the forefront of civic, public sector and democratic innovation. Sarah focuses on making social change happen by re-thinking public services from a human perspective.

    Sarah co-founded Snook alongside Lauren Currie in 2009 and in her 7 years experience has worked with a vast array of public, private and third sector clients predominately across health, mental health and social care, education, civic and local authority and education to design services that work for people.

    Aside from design she loves Cycling and DJs part time.

    She speaks regularly about design, innovation (aka making things better) and entrepreneurialism (aka taking risks on making things happen).

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